The information we collect:
We collect information relating to you including name, address, phone number, e-mail address, credit/ debit card information ('personal information').
How and when do we collect your personal information?
When you provide information to us by:
Signing up for our newsletter on the Website or otherwise to contact us to obtain information relating to us or our services.
Placing an order on our website which is hosted by ‘Shopify’. A customers payment details are held within the order history of sales that have been placed on our website.
Communicating with us by phone, e-mail or in our store or when entering a competition.
Information from other sources:
We do not currently receive information from third parties. We may use Royal Mail postal checks to ensure a delivery address is correct.
How we use your personal information:
We use your personal information for the purpose(s) for which you provide it to us - including, for example, to:
respond to your enquiries,
handle orders, deliver items and process payments,
communicate with you about orders, products, services and promotional offers,
update our records and maintain any online account you may have with us,
prevent or detect fraud or abuses of our Website,
market research, reporting, analysis and modeling so as to improve the products and services we provide,
We only share your personal information with those members of our staff to be able to send out any orders placed.
We work with Shopify who process credit card payments and Paypal who we offer as a service to take payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
if we buy or sell our stores or business units personal information is one of the transferred assets,
where it is necessary to prevent fraud or reduce credit risk we may share your personal information with other companies and organisations.
We do not share personal information with third parties. Should this change in the future, we will notify you and you will have an opportunity to choose not to share your information.
How do we use your personal information for marketing purposes?
If you have consented we will send you relevant offers and news about our products and services. If you no longer want to receive such offers, please notify us by email firstname.lastname@example.org
If you agree we may use Google Customer Match. This service matches a list of email addresses we hold to users signed in with Google in order to allow the display of personalised advertising. You may opt-out of the use of your email address for this purpose.
Collection of Information by Third-Party Sites
COOKIES & 3RD PARTY ADVERTS
Google Analytics cookie usage on a website: Click Here
How do we keep your information secure?
We employ security measures to prevent unauthorized access to information that we collect online and through POS. We use a secure online order form for all purchases made via the Website. All data transmitted via this form (including credit card details) is 128bit encrypted so it is transmitted securely. To verify this, when placing an order using the Website a padlock will appear in your browser. It is normally in the status bar, towards the right-hand side, at the bottom of your browser window. You can double-click this padlock to verify that the secure certificate has been issued to the Website.
Our security is guaranteed by the certificate provider Verisign:
Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
We use computer safeguards such as firewalls and data encryption and only the employees of Alice Through The Looking Glass who need it to carry out their job responsibilities are given access.
We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).
Revisions to this Privacy Statement
Unless stated otherwise, our current Privacy Statement applies from time to time to all information that we have about you.
How to Contact us:
Alice Through The Looking Glass - Registered in England.
Registered Office: 14 Cecil Court, London, WC2 N4H
Phone: 020 7836 8854